Privacy statement

Diargo is responsible for your data: the salon decides what is kept and what for. In legal terms, the salon is the controller.

Send a question about your data to info@diargo.be.

Address

Recollettenlei 6, 9000 Gent

VAT number

BE0555728638

Email

info@diargo.be

Phone

09 395 90 10

What you provide yourself, or what comes into being when you make an appointment and visit the salon. Not everything is filled in for everyone.

• Your customer record: your name, email address, mobile and landline number, address and language, and if you provided them your date of birth and gender. Also who you prefer to see, which messages you want to receive, and the notes the salon adds to your record.
• Your appointments: when, which treatment, with whom, how you booked, whether you came or cancelled, and what you or the salon noted.
• A place on the waiting list or a request to be called back, with your name and your number.
• Your colour formulas: what your hairdresser used, such as the brand, the product and the amount.
• What you bought and paid: receipts, invoices, gift cards and credit.
• If you ask for an invoice in the name of your company: the name, address and VAT number of that company.
• A bank account number, only if you provided it yourself to have credit refunded.
• If you cancel later than allowed: the bill the salon may send for that, and whether it was paid.
• The messages the salon sends you: a copy of every email, with the subject, the address and the time.
• If you sign in to the customer portal: the sign-in codes you requested and the IP address you requested them from.
• Part of this data was taken over by the salon from Optios, the software it used before.

• To plan your appointment, confirm it and remind you of it, and to let you move or cancel it yourself.
• To do your treatment well: your colour formula and your hairdresser’s notes are ready at your next visit.
• To take payment and keep the accounts. The salon must keep receipts and invoices as accounting and VAT law require.
• To show you your own appointments, purchases and colour formulas in the customer portal.
• To see whether you opened an email or clicked a link; see below.

The salon works with these parties. Each one lists what it gets to see, and what for.

• HairConnect: the software in which the salon keeps its calendar, customer records and till, and which shows this page. HairConnect keeps your data on behalf of the salon and decides nothing about it itself.
• Google Workspace: the salon’s emails are sent through this mail server. It sees your email address and what is in the email.
• Anthropic, in the United States, for the assistant on the booking page: what you type or say there is sent to Anthropic’s language model to turn it into a choice. Your name and your appointments are not sent, and the sentence is not kept. If you speak, the speech recognition of your own browser turns your voice into text.
• Recommand: sends an invoice to a company with a Belgian VAT number as an electronic invoice over the Peppol network.
• Aankoopadres: the salon’s accounting software. It receives what the accounts need, such as the invoices the salon issues. An invoice shows the name and address of whoever received it.
• Enable Banking: passes on the transactions of the salon's business account, including the name and account number of whoever made a transfer, so that a payment is matched to the right receipt.
• VIES, the VAT register of the European Commission: if you ask for an invoice in the name of your company, the VAT number is checked there.
• The salon’s accountant: receives the till reports (daily takings, cash book and transactions).
• Optios: as long as the salon also keeps its calendar in Optios, appointments booked here also appear there.

The privacy statement of HairConnect

Diargo records whether you opened an email and whether you clicked a link in it. For this, the email contains an invisible image, and the links first pass through HairConnect.

The salon does this for every customer, without asking first. You can always object to it, under Preferences in the customer portal or by asking the salon. From then on nothing is counted, not even for emails already sent.

What is kept: when you first and last opened the email and how often, and when you clicked a link. Your IP address and your browser are not kept; they are only used to recognise whether an opening may have been automatic.

Some email apps, such as Apple Mail, and some company filters open emails by themselves. Opened is therefore a hint, not proof that you read the email.

Why: this way the salon sees whether a confirmation or reminder reached you.

An email with a sign-in code, a confirmation link or a payment link is never tracked, and neither is the link to this page at the bottom of every email.

To your preferences

The booking page and the customer portal only set the cookies needed to book and to sign in.

How that works exactly is set out in the privacy statement of HairConnect.

The privacy statement of HairConnect

Receipts and invoices are kept for as long as accounting and VAT law require, even if you ask for your data to be erased. If the salon erases your data at your request, your customer record is emptied; an invoice stays in your name.

A sign-in code for the customer portal is valid for 15 minutes, the link to confirm an online booking for 24 hours.

How long the salon keeps your customer record, your appointments and your colour formulas is up to the salon. HairConnect does not erase them by itself.

You may ask what data the salon holds about you, have it corrected or erased, object to its use, have its use restricted, or take it with you.

In the customer portal you can do this right away: under Preferences you download all your data in one file, and you ask the salon to erase it. Such a request does not erase everything at once: the salon erases what it is allowed to erase.

The salon must answer a question about your data within one month.

If you gave consent for something, you can always withdraw it, as easily as you gave it.

If you think the salon is not handling your data properly, you can lodge a complaint with the Data Protection Authority, Rue de la Presse 35, 1000 Brussels.

To the customer portal· www.dataprotectionauthority.be